What is your Return Policy and Procedure?

We always aim to satisfy our customers’ needs and expectations. If for any reason you are not satisfied with your order, you can exchange any unused item in a re-saleable condition without removing the price tags and within 14 days from delivery date.

Returns can be sent via your local post office/ courier service of your choice however shipping fees will be covered by you.

which items can I return?

We always aim to satisfy our customers’ needs and expectations. You can return any item only in case if the item is defected and you can exchange any item within 14 days from delivery date.

What is your Refund Process?

Once we receive your returned item we will notify you and start with the Refund Process immediately. However, it may take up to 14 days for your bank to process the payment and to reflect it into your account.

For COD customers, our Customer Care Center will request your bank account details by e-mail in order to transfer your refund.

For Credit Card Customers, refund will be transferred directly back to the bank account that was used for purchasing.

How can I track my returned item?

Once we receive your returned items, you will be informed by either email or SMS immediately.

I cannot see the refund in my bank account. What should I do?

We make sure all refunds to all our customers are processed immediately once confirmed. If you haven't received your refund within 14 days, please check with your bank first, if you still haven't received your refund, please contact our Customer Care Center or email us at [email protected].

Can I cancel my order?

Yes! Orders can be cancelled by calling our Customer Service Center and providing them with your order number and contact details.

I cancelled my order. Will I be refunded shipping fee too?

If your cancelled order has not been shipped yet, the full amount paid including shipping fee will be refunded.

Can I reorder the items I previously cancelled?

You can place a new order of the items of your choice at any time as long as they are in stock. If they are out of stock, you can choose the 'Notify When Available' option.

Copyright © 1998-present TomatoStores, Inc. All rights reserved.